Custom Sender Name & Email
When you send transactional or bulk emails from Ad-Din, your email “From” name (the display name, also known as the email Sender name) tells your recipients who sent them the message the default is Ad-Din / notification@ad-din.ca . It is just as important as your subject line and can be the determining factor as to whether your email is opened, or ignored.
This new feature in Ad-Din lets you set the Display name, From email address and Reply-to Email address when a transactional or custom emails are sent from Ad-Din. This feature replaces the default Ad-Din sender name and email.
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Using a Custom Sender Name & Email makes it more likely for your emails to be delivered and for receiver to open and respond when they recognize your familiar and trusted brand. |
How it Works |
A Custom Sender Name & Email lets you set the display name and email address when a transactional or custom emails are sent from Ad-Din. It's what receiver see in the From field. This feature replaces the default Ad-Din sender name and emailYour goal is to build trust as a branded email sender, which will encourage the recipients to open your email and engage with the content. However, building trust takes time and, most importantly, relevancy and consistency. Every single message you send is a touchpoint that leaves an impression on your customers and marks how they perceive your brand. Using a Custom Sender Name & Email makes it more likely for your emails to be delivered and for receiver to open and respond when they recognize your familiar and trusted brand.
Setting up a Custom Sender Name & EmailYour Ad-Din Administrator can choose to set it up for the entire organization. Setting up a Custom Sender Name & Email. Panel |
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| Tips Keep the From Name as short as possible while making sure it correctly reflects your brand. Stick to the names you’ve chosen to establish and maintain brand consistency. Don’t use an email address as your name; that’s a sign of poor branding, and can look like spam. Use more generic name for example as below. We need these details to get started
| :Display name (for Example “IIT Academy”
From Email (for Example “IITAcademy@academy.iit.ca”, no space). We recommend using a subdomain of your company’s domain.) Reply-to email address (for Example admin@academy.iit.caFrom/Display Name: IIT, MAJ, IFT, Masjid Al Jannah, Malton Masjid, Darul Uloom Zakariya… From Email: info@yourorganization.com or notification@yourorganization.com Reply-to Email: info@yourorganization.com or notification@yourorganization.com
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Add Custom Sender Name & EmailSing in to https://portal.ad-din.ca with you Ad-Din administrators account. Select Settings > Organization > Organization Subscription Management Select “Subscribe Now” on “Custom Sender Name & Email” A yearly subscription charge will be applied to your saved payment method. If paying by invoice, the feature will not be enabled till the payment is made. Once the subscription is active a “Manage” button is activated, click on it. Enter and Save the Display Name, From email and Reply-to email. Check the inbox of the email address used to create your identity and look for an email from no-reply-aws@amazon.com. When you attempt to verify an email address, Amazon SES sends an email to that address that resembles the example shown below. Open the email and click the link to complete the verification process for the email address. After it's complete, the Identity status updates to Verified. - Image RemovedImage Added
Your Custom Sender Name & Email is now active, all transactional email and custom emails will be sent using this Sender Name & Email. To change or delete the from name, email and reply to address, click on Manage and click on Delete.
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If you delete the entire verification process from the step 5 to 10 has to be repeated to set it up again. |
Replies to EmailYour Primary Admin Organization Administrator can also choose a reply-to email address for any bounced emails or replies to email sent using the Custom Sender Name & Email. so replies emails are addressed promptly. can the organization’s account email address and functional email mailbox or a distribution group and the designate should be monitoring it. |
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Common Questions
Can we set up more than one Custom Sender Name & Email?
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