How it Works

A Custom Sender Name & Email lets you set the display name and email address when a transactional or custom emails are sent from Ad-Din. It's what receiver see in the From field. It This feature replaces the default Ad-Din sender name and email.

Using a Custom Sender Name & Email makes it more likely for your emails to be delivered and for receiver to open and respond when they recognize your familiar and trusted brand.

Your Ad-Din Administrator can choose to set it up for the entire organization.

Your Primary Admin can also choose a reply-to email address for any bounced emails or replies to email sent using the Custom Sender Name & Email. The reply-to email can be the organization’s account email address and designate should be monitoring it.

Setting up a Custom Sender Name & Email

We need these details to get started:

1. Display name (for Example “IIT Academy”

1. From Email (for Example “IITAcademy@academy.iit.ca”, no space). We recommend using a subdomain of your company’s domain.)

1. Reply-to email address (for Example admin@academy.iit.ca

Add Custom Sender Name & Email

1. Sing in to https://portal.ad-din.ca with you Ad-Din administrators account.

2. Select Settings > Organization > Organization Subscription Management

3. Select “Subscribe Now” on “Custom Sender Name & Email”

4. 

   A yearly subscription charge will be applied to your saved payment method. If paying by invoice, the feature will not be enabled till the payment is made.

5. Once the subscription is active a “Manage” button is activated, click on it.

6. 

   Enter and Save the Display Name, From email and Reply-to email.

7. 

   Check the inbox of the email address used to create your identity and look for an email from no-reply-aws@amazon.com.

8. When you attempt to verify an email address, Amazon SES sends an email to that address that resembles the example shown below.

9. Open the email and click the link to complete the verification process for the email address. After it's complete, the Identity status updates to Verified.

10. 

    Your Custom Sender Name & Email is now active, all transactional email and custom emails will be sent using this Sender Name & Email.

11. 

    To change or delete the from name, email and reply to address, click on Manage and click on Delete.

Replies to Email

Your Primary Admin can also choose a reply-to email address for any bounced emails or replies to email sent using the Custom Sender Name & Email. The reply-to email can be the organization’s account email address and designate should be monitoring it.