Email clients sometimes mistakenly filter incoming messages into spam or junk folders to keep unwanted mail out of inboxes.
Below, you'll learn how you can mark your Ad-Din sender email address (news@ad-din.ca & info@ad-din.ca) as a safe sender to decrease the chances of a false positive
To add a trusted contact in some of the most popular email clients, follow the steps below.

...

For additional help with whitelisting email addresses in MSN, please see Microsoft's support.
 

Outlook

Outlook

...

For 2003, 2007 and Express - Without an example email address in your inbox:

1. Select Actions from the toolbar at the top of the screen.
2. Select Junk E-mail.
3. Select Junk E-mail Options...
4. Click the Safe Sender tab.
5. Click Add.
6. Type in the email address you wish to add to your safe sender list.
7. Click OK.

For 2003, 2007 and Express - With an example email address in your inbox:

1. Open the email.
2. In the Toolbar options at the top, click the Safe Lists drop-down. Note: This is located in the "Junk Email" section.
3. Select "Add sender to Address book".
4. Click OK.

...

.com

1. Open your Outlook mailbox.
2. Select Options from the top right (next to the question mark).
3. Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders.
4. In the space provided, enter the address. Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
5. Select Add to list.
6. Ensure the safe mailing lists box has the address you entered, and select OK.

For additional help with whitelisting email addresses in Outlook, please see Microsoft's support.

For 2003, 2007 and Express -

...

 Without an example email address in your inbox:

1. Select Actions from the toolbar at the top of the screen.
2. Select Junk E-mail.
3. Select Junk E-mail Options...
4. Click the Safe Sender tab.
5. Click Add.
6. Type in the email address you wish to add to your safe sender list.
7. Click OK.

...

For

...

2003, 2007 and Express - With an example email address in your inbox:

1. Open the email.
2. In the Toolbar options at the top, click the Safe Lists drop-down. Note: This is located in the "Junk Email" section.
3. Select "Add sender to Address book".
4. Click OK.

For 2013

1. In Outlook, go to the Home tab.
2. Click Junk > Junk Email Options.
3. Select the Safe Senders tab and click Add.
4. In the Add address or domain box, enter the email address or the domain name you want to whitelist.
5. Click OK and close the window.

Express

...

...

For 2003, 2007 and Express - To whitelist an entire domain:

1. Open the email.
2. In the Toolbar options at the top, click the Safe Lists drop-down. Note: This is located in the "Junk Email" section.
3. Select "Add Sender's Domain (@example.com)" to Safe Senders List.
4. Click OK.

For 2010

1. In Outlook, go to the Home tab.
2. Click the Junk button.
3. Choose "Junk E-Mail Options" from the drop-down list.
4. Go to the Safe Senders tab.
5. Type in either the email address or the domain name you wish to add.
6. Click OK.

...

For 2013

1. In Outlook, go to the Home tab.

...

1. Open your Outlook mailbox
2. Click Junk > Junk Email Options.
3. Select Options from the top right (next to the question mark).Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders Safe Senders tab and click Add.
4. In the space providedAdd address or domain box, enter the address. Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
5. Select Add to list.
6. Ensure the safe mailing lists box has the address you entered, and select OK.

...

1. the domain name you want to whitelist.
2. Click OK and close the window.

Express

1. In Outlook, go to the Tools menu.
2. Select "Address Book".
3. Click New and select New Contact from the drop-down menu.
4. Type in email address and include any details you want.
5. Click OK.

Yahoo

In Yahoo Mail, your Contacts list is your whitelist. To add the From Address to your Yahoo Contacts:

1. Open your Yahoo mailbox.
2. Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts.
3. Click "New Contact".
4. Fill in the fields of your Contact.
5. Click Save.

For additional help with whitelisting email addresses in Yahoo, please see Yahoo's support.

Mozilla Thunderbird

1. Check if your contact's email is in your Junk folder, right-click on the email and choose "Mark As Not Junk".
2. Click Address Book.
3. Make sure that the Personal Address Book is highlighted.
4. Click New Card, the New Card window will display.
5. Under the Contact tab, copy your contact's "From" address and paste it into the Email dialog box.
6. Click OK.

For additional help with whitelisting email addresses in Thunderbird, please see Mozilla's support.

...

1. Open the email.
2. Click on the sender's name and email address.
3. Click "Add to Address Book" in the window that appears.
4. Enter any additional information.
5. Click Save.

AOL (version 9.0 or higher)

1. Copy the "from" address from the latest email (or you can copy the addresses listed above).
2. In the pop-up box, select Add.
3. Paste the copied address/type the address required in the Other email field.
4. Make the newly added address the "Primary email address" by checking the checkbox.
5. Select Save.

...

AOL 8.0

1. Select Mail in the Menu on the top of the screen.
2. Select Mail Controls.
3. Select Next from the Mail Control Screen displayed.
4. Select "Customize Mail Controls for this Screen Name" and click Next.
5. (Optional) Select "Allow email from all AOL members, email addresses and domains" (allows all emails).
6. Select Next until the Save button shows up at the bottom.
7. Select Save.

AOL 7.0

1. Select Mail in the Menu on the top of the screen.
2. Select "Mail Controls".
3. Select Next from the Mail Control Screen.
4. Select "Customize Mail Controls for this Screen Name" and click Next.
5. In the exclusion and inclusion parameters, include the domain xxxxx.com (replace the xxxxx with the domain name).

...

1. Open your mailbox.
2. Select Options on the top right hand side > Mail Options > Filters > Add Filter.
3. Select Filters.
4. Click "Add Filter".
5. In the top row, labeled From Header, select "contains" from the pull-down menu. Enter the address in the text box next to the pull-down menu. Example: You can either give a specific email address or use @xxxxx.com or *xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
6. Move down to the bottom where there is the option "Move the message to". Select Inbox from the drop-down menu.
7. Select the Add Filter button once again.

...

Verizon

1. Open your Inbox.
2. Click Options.
3. Click Block Senders.
4. Locate the "Safe List".
5. Enter your contact's domain.
6. Click OK.

For additional help with whitelisting email addresses in Verizon, please see Verizon's support.
 

Windstream

1. Click the Settings tab.
2. Click Messages.
3. Click Allow and Block Messages.
4. Select "Advanced Block Senders".
5. In the Allowed Senders and Domains area, type the senders and domains you want to allow.
6. Click OK.

For additional help with whitelisting email addresses in Windstream, please see Windsteam's support.

...

Certain firewall and intrusion prevention security programs can interfere (or block) email from Ad-Din. If your contacts aren't receiving your emails and you already had them whitelist your "From Email" address in their email client, they sometimes also have to update the whitelist in their security program as well. This is less likely to affect web-based email programs, like Gmail, Yahoo, or AOL, and more likely to affect desktop-based email programs, like Outlook, Thunderbird, or AppleMail, because they sit behind the firewall for an operating system or network.
If you don't see your contact's security program listed below, they'll have to visit support webpage for their security program and search for instructions to add "safe senders" to the whitelist, or contact them directly.

...

McAfee SpamKiller

1. Click Friends.
2. Click Add.
3. Enter the "From Email" address.
4. Click OK.

...

1. Start Norton AntiSpam, select Status & Settings tab.
2. Select "AntiSpam".
3. Select Configure button on the bottom right-hand side of the screen.
4. Select the Allowed List tab - second tab on the list of tabs.
5. Select Add.
6. Enter the "From Email" address in the Email address box.
7. Select OK.

For additional help with whitelisting email addresses in Norton, please see Norton's support.

...